Home

Enterprise Success Program (ESP)

Enterprise Success Program (ESP)

We provide Commvault expertise to 360+ enterprise customers, maximizing the value and benefits of their Commvault implementation.

Contact sales

Read the ESP datasheet

A man and woman are seen in a car showroom, inspecting a tablet.

ESP Overview

“To be our customers most trusted advisors”

Commvault Cloud is a strategic investment for your organization. The Enterprise Success Program (ESP) helps align Commvault Cloud with your business initiatives, monitors your environment, and provides expert guidance for maximum potential. Drive outcomes, stay ahead, and unlock incremental business value with ESP

Rich Insights

Recommended practices & industry experience based on product telemetry to gain rich visibility into your environment and how you can utilize this information to maximize efficiency and product adoption.

Proactive Engagement & Single Point of Contact

Personalized experience tailored to your unique needs with named resources to monitor your environment closely to prevent issues from arising and help you adapt to future changes and challenges for long-term stability and growth.

Improved Efficiency & Productivity

Enable business process improvement and proactively plan for growth to help maintain optimal performance, using health metrics monitoring

Risk Reduction

Industry experts can help prevent and mitigate risks, and can quantify the cost and impact of potential issues such as system failures or downtime.

Faster Time-to-Value & Solution Adoption

Maximizing the value of your investment in our technology is our top priority. We’re dedicated to helping you achieve greater product utilization, which leads to increased lifetime value and maximum returns on your investment.

Skill Gap Augmentation & Knowledge Sharing

Empower your team with our expertise and technology. We’ll fill any knowledge gaps and provide expert guidance to achieve future stability and solution consolidation.

Success Services

Commvault technical consultants provide expert assistance to make certain your data management environment is designed, configured quickly, and is easy to maintain for optimal results.

Enhanced Service Level Objectives (SLO)

Customers subscribed to Guided Success (SAM), ESP Elite, and Dedicated Success programs enjoy improved incident response times and exclusive access to “SEV0” incidents.

Microsoft 365 Backup - Businesswoman working on a laptop next to a bright exterior window

Exclusive Roadmap Sessions

Key events occur twice a year, including NPS surveys, webinars, and product releases. One additional roadmap session is held annually.

Marketplace – A woman in a green sweater types on a keyboard

Total Customer Success

Commvault has several teams available to provide assistance, including worldwide support, development, education, enablement, professional services, and sales engineering.

Azure AI – Two engineers use a laptop to analyze AI software in a high tech research facility

Dedicated Success

The Dedicated Success offering provides a dedicated Technical Account Manager (TAM), a strategic advisor as well as a remote Success Account Manager (SAM), a tactical liaison between the customer and Commvault Support/Engineering teams.

Key Benefits

Dedicated Technical Account Manager (TAM)
Remote Success Account Manager (SAM)
Proactive and predictive approach
Business process improvements
Detailed reporting and metrics
Enhanced Service Level Objectives (SLOs)

With Dedicated Success, organizations can expect to:

Have up to 100% of their TAM’s time dedicated to them
Engage with their SAM remotely or in-person
Benefit from personalized access to tactical help
Engage with a team who is their “Commvault Champion”
Learn from recommended practices on how to best achieve success
Gain access to useful information via Commvault Community and various events throughout the year
Take advantage of optional service credits for training, projects and other ad-hoc PS engagements
Receive monitoring of their environment, providing frequent updates (requires upload to Commvault Cloud)

Elite + Success

The Elite Success Plus offering provides additional time allocation from your Technical Account Manager (TAM), who serves as your strategic advisor and consultant as well as a remote Success Account Manager (SAM), who acts as a tactical liaison between your team and Commvault Support/Engineering teams.

Key Benefits

Assigned Technical Account Manager (TAM)
Remote Success Account Manager (SAM)
Proactive and predictive approach
Business process improvements
Detailed reporting and metrics
Enhanced Service Level Objectives (SLOs)

With Elite Success Plus, organizations can expect to:

Have a TAM 50% allocated to them
Benefit from personalized access to tactical help
Receive active monitoring of their environment, providing frequent updates (requires upload to Commvault Cloud)
Have issues proactively moved forward within Commvault
Engage with a team who is their “Commvault Champion”
Learn from recommended practices on how to best achieve success
Gain access to useful information via Commvault Community and various events throughout the year
Take advantage of optional service credits for training, projects and other ad-hoc PS engagements
Engage with their SAM remotely or in-person

Elite Success

The Elite Success offering provides an assigned Technical Account Manager (TAM), who serves as your strategic advisor and consultant, as well as a remote Success Account Manager (SAM), who acts as a tactical liaison between your team and Commvault Support/Engineering teams.

Key Benefits

Assigned Technical Account Manager (TAM)
Remote Success Account Manager (SAM)
Proactive and predictive approach
Business process improvements
Detailed reporting and metrics
Enhanced Service Level Objectives (SLOs)

With Elite Success, organizations can expect to:

Have up to 20% of their TAM’s time allocated to them
Benefit from personalized access to tactical help
Receive monitoring of their environment, providing frequent updates (requires upload to Commvault Cloud)
Have issues proactively moved forward within Commvault
Engage with a team who is their “Commvault Champion”
Learn from recommended practices on how to best achieve success
Gain access to useful information via Commvault Community and various events throughout the year
Take advantage of optional service credits for training, projects and other ad-hoc PS engagements
Engage with their SAM remotely or in-person

Guided Success (SAM Only)

The Guided Success SAM offering provides a remote Success Account Manager (SAM), who acts as a tactical liaison between the customer and Commvault Support/Engineering teams.

Key Benefits

Remote Success Account Manager (SAM)
Proactive and predictive approach
Detailed reporting and metrics
Enhanced Service Level Objectives (SLOs)
Enhanced Support experience
Roadmap Webinar & Ambassador Sessions

With Guided Success SAM, organizations can expect to:

Benefit from personalized access to tactical help
Have issues proactively moved forward within Commvault
Engage with a resource who is their “Commvault Champion”
Gain access to useful information via Commvault Community and various events throughout the year
Take advantage of optional service credits for training, projects and other ad-hoc PS engagements
Receive monitoring of their environment, providing frequent updates (requires upload to Commvault Cloud)

Guided Success (TAM Only)

The Guided Success TAM offering, provides an assigned Technical Account Manager (TAM), who acts as strategic advisor and consultant for our customers.

Key Benefits

Assigned Technical Account Manager (TAM)
Proactive and predictive approach
Business process improvements
Critical Care Reviews
Roadmap Webinar & Ambassador Sessions

With Guided Success TAM, organizations can expect to:

Have up to 20% of their TAM’s time allocated to them
Engage with a resource who gains a deep understanding of their overall environment and mission.
Learn from recommended practices on how to best achieve success
Gain access to useful information via Commvault Community and various events throughout the year
Engage with their TAM remotely or in-person

Proven Resiliency – IT Specialist works on a tablet while he walks between rows of server racks in a data center

(ESP) Net Promoter Score

Our 300+ customer surveys resulted in a world-class net promoter score of +79 NPS.

Our 300+ customer surveys resulted in a world-class net promoter score of +79 NPS.

The Net Promoter Score (NPS) is a critical measure to assess customer satisfaction. Your feedback through NPS is incredibly valuable to us in shaping the future of our solutions and ensuring that we deliver the best possible experience for our customers.

An aerial view of a city at night showcasing illuminated traffic lights amidst the urban landscape.

analyst report

Forrester names Commvault a leader in data resilience solution suites.

video

Learn about the power of Commvault Cloud ® powered by Metallic AI ®

Watch video

Colorful post-it notes on a wall for organizing ideas and tasks.

Enterprise Success Program (ESP)